This place suits me perfectly! The 24-hour reception, laundry, and free wi-fi make my stay hassle-free. I remember the staff helping me with plug adaptors on my first visit. Highly recommend grabbing breakfast early to secure a spot!

The room was surprisingly spacious and had a nice mobile phone for our use during the stay. The location made it super easy to get around. The free drinks in the lobby were a nice touch.

helpful staff but lack of city view

The staff went above and beyond to assist us during our stay. They even coordinated a special luggage pick-up to ensure our luggage reached us on time.

The lack of a city view was disappointing.

my stay at chisun grand was amazing. the breakfast buffet was a highlight, with fresh choices and beautiful mountain views. the hotel was clean and conveniently located near the train station. i also enjoyed the massage services offered.

do recommend

I enjoyed my stay. The room was clean and spacious. Breakfast offered a great variety and was very tasty. The staff were friendly and always ready to help. The location was convenient, with shops nearby. 😊

staying here was a pleasant surprise! the spacious room, excellent amenities, and the phenomenal breakfast on the 12th floor with city views truly exceeded my expectations. the free coffee in the lobby and the warm, helpful staff made my quick stop in nagano memorable.

the bed was a bit too firm.

Although the hotel’s proximity to the train station is convenient, the noise from the railway line can be an issue if you're assigned a room near it—better to request a different side. The parking lot entrance is a narrow squeeze. if you're not a confident driver, you might prefer to find public parking instead. Also, the lack of open windows in the room gave it a stale smell, which may not be suitable for everyone unless you like the bouquet of older carpets.

The hotel was clean and spacious, with lovely, inviting decor that felt like a warm hug. I appreciated how accessible everything was, making my stay comfortable and relaxing without any hassle. The staff were so friendly and helpful!

More comfortable seating in the lobby would be nice.

I enjoyed my stay at Chisun Grand in Nagano! The breakfast offered stunning mountain views and a delicious variety of options. The location near the train station made exploring easy. Just wish the beds were a bit more comfortable for a perfect night’s sleep.

The location is fantastic, just a short walk from Nagano station. I loved the Japanese buffet breakfast on the top floor, offering great variety and beautiful views of the mountains. Staff were really friendly and helpful, making my stay feel welcoming. The room was spacious and clean, with good amenities. Free drinks available in the lobby were a nice touch. However, the parking entrance was quite narrow, which made it tricky to maneuver. It would be great to have clearer information about parking options for nervous drivers. Also, the fridge in my room struggled to keep things cool. Overall, a great stay with a few minor inconveniences.

Great location with impressive amenities

I had a great stay, enjoying the spacious room equipped with a relaxing massage chair. The hotel is conveniently located just a quick walk from the train station, making it easy to explore the area. Breakfast on the top floor offered delicious options with stunning views, and the helpful staff were always ready to assist. One area for improvement could be more comfortable seating in the lobby.